Last updated: 21 October 2026
These Cancellation & Refund Conditions explain how customers can cancel the Assuno services and when they can get a refund. They apply to taxi booking requests, the Personal Assistant plan and the Magazine, and complete the Terms & Conditions and the Terms of Payment. Assuno is operated by Hilldan Services Limited.
The booking request fee is paid at checkout and pays for handling the request: checking availability with third-party transport providers and attempting the booking. The request is handled immediately after payment, so it cannot be cancelled once it has been submitted.
The fee is due whether or not a ride can be confirmed, and it is not refunded if no ride is available. It is refunded in full in the event of an error by Assuno, such as a duplicate charge or a request that was never handled.
Once a ride is confirmed, cancelling or changing the ride itself is subject to the conditions of the transport provider performing it. Hilldan Services Limited does not set these conditions and does not collect any amount on behalf of the provider.
The Personal Assistant plan has no minimum term and can be cancelled at any time, free of charge.
If the customer cancels during the 3-day trial, no further amount is charged and the plan ends at the end of the trial. If the customer cancels after the trial, no further monthly charge is made and the plan stays available until the end of the month already paid.
To avoid the next charge, the cancellation must be made before the next renewal date. A reminder is sent by email before every renewal, including the end of the trial, with a link to cancel.
The Magazine has no minimum term and can be cancelled at any time, free of charge.
The first edition is free. If the customer cancels before the second edition, nothing is charged. If the customer cancels later, no further weekly charge is made, and the editions already delivered remain available.
Customers are invited to use the chat as a priority for any request. The plan and the Magazine can be cancelled:
Every cancellation is confirmed immediately on screen and by email, with the end-of-service date.
No cancellation fee or penalty is ever charged. The Personal Assistant plan and the Magazine are independent: cancelling one does not cancel the other. Cancelling the Personal Assistant plan does not cancel any booking request already submitted.
Consumers have a fourteen (14) day right of withdrawal, starting on the day after the purchase is confirmed, without giving any reason. To withdraw, the customer sends a clear statement of their decision by chat, from the user space, by email to contact@assuno.com, or using the withdrawal form annexed to the Terms & Conditions.
Booking requests are handled immediately after payment, at the customer’s express request. Once a request has been handled, the right of withdrawal no longer applies to its booking request fee.
For the Personal Assistant plan, if the customer asked for the plan to start during the withdrawal period, they remain liable for the share of the service already provided before withdrawal. For the Magazine, the right of withdrawal ends once delivery of an edition has started, if the customer gave express prior consent and acknowledged the loss of this right.
Accepted refunds, whether under the right of withdrawal or following an error by Assuno, are made within fourteen (14) days of the request, using the original payment method.
For any question about cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@assuno.com.