Frequently asked questions
Everything you need to know about Assuno: how we book your taxi, what happens when none is available, and how to get help.
Assuno books a taxi or private driver for you, now or in advance: airport transfers, station pick-ups, long trips or a quick ride across town. Send your trip details and we confirm the ride with a licensed local operator.
Wherever a licensed taxi or ride operator can reach you. Enter your pick-up address in the booking engine to see what is available.
You do not have to compare apps yourself. You send one request, and we find the ride and confirm it for you, online or by phone.
Assuno is available wherever we can reach a licensed taxi or ride operator. Type your pick-up address in the booking engine to check the options around you.
No. Assuno is not affiliated or partnered with any taxi company, ride platform or driver. We are an intermediary between you and the transport provider, there to make booking easier. Assuno is not a taxi operator and cannot be held responsible for errors or omissions by third-party providers.
Yes. Every ride is carried out by a licensed operator or ride platform. We book on your behalf with that operator, which accepts the booking and remains fully responsible for it and for the ride.
The company behind Assuno is Hilldan Services Limited, located at 125 Ashfield Avenue, Bushey, England, WD23 4LJ.
In the booking engine, enter your pick-up and drop-off addresses, when you want to leave, the number of passengers and the vehicle you need. We confirm the ride and send you the details.
Most rides are confirmed within minutes. When we have to phone local taxis, it usually takes up to an hour. The confirmation reaches you by email and in your account.
We call local taxis for you, so you never have to phone around yourself.
We immediately look for the best other way to get you there, such as a shuttle bus, a train connection or public transport, and send you the times and the full route.
Yes. Message us in the chat on the website or through the Contact page and we handle it with the driver or the operator. Their own conditions apply to changes and cancellations, including any cancellation fee.
Yes. Once your ride is confirmed, ask us in the chat and we check where your driver is.
Open your account at app.assuno.com: each request appears there with its date, details, amount and current status.
It is the step up from booking ride by ride: no more booking fees, your requests always handled first, and an assistant who can book any service for you, not just taxis: a restaurant, a hairdresser, a gardener and more.
No, it is optional. You can keep booking one ride at a time with the standard booking fee.
The first 3 days cost €0.01, then the plan is €69 per month, with no commitment. You can cancel at any time.
Yes, €3 per request, paid at checkout. The fee is shown in the booking engine before you start and in the price breakdown before you pay, so there are no surprises. With the Personal Assistant plan, you pay no booking fee.
Yes. The checkout page lists the full price, booking fee included, before you pay.
Any Visa or Mastercard, whether debit or credit. Payments are handled by a secure, specialised provider; we never hold your complete card number.
Look for ASSUNO.COM on your statement. Don’t recognise a charge? Write to contact@assuno.com before you contact your bank, and we will check it for you without delay.
We use euros (EUR) for every price, both on screen and on your card, with VAT included where it applies. What you pay always matches the amount you approved at checkout.
You pay €0.01 today for 3 days of trial. Unless you cancel before it ends, the plan renews automatically at €69 per month, first on the day the trial ends and then on the same date every month. You can cancel at any time.
Yes. Ahead of the trial’s last day and ahead of every renewal, an email tells you how much will be charged and on which date, with a link to cancel.
Yes. You will find each receipt, alongside your payment history, in your account at app.assuno.com.
Yes. The website uses HTTPS encryption and your payment is processed by a certified payment provider.
Three options: the cancellation form on the Contact page, the same form on the Manage Plan page, or a message in the chat. Confirmation is instant, on screen and by email, and states the date your plan stops.
Cancel while the trial is running and you are not charged again: the plan simply stops at the end of the trial. Cancel later and the next monthly payment is not taken; your plan keeps working until the paid month runs out. No minimum term, no cancellation fee: as long as you cancel before your renewal date, the next charge is never made.
Cancel it with the form on the Contact page, in the chat or from your account. If you cancel before the second edition, nothing is charged. The Magazine and the Personal Assistant plan are independent: cancelling one leaves the other active.
No: the booking fee pays for handling your request, that is checking availability and trying to book. If something goes wrong on our side, for example a double charge or a request that was never handled, contact us in the chat and we will correct it.
Refunds are handled under our Cancellation & Refund Conditions. If you have a question about a charge, contact us in the chat.
Once you have paid, you receive an email to set your password or sign in with a link. After that, log in at app.assuno.com.
On the login page, choose “Forgot password” to get a new link. Still nothing in your inbox? Have a look in spam, or let us know at contact@assuno.com.
Follow your requests (dates, details, amounts and status), see your plan and receipts, and talk to your assistant through the chat.
Yes, from your account information, or contact us and we will change them for you.
To close your account, write to contact@assuno.com using “Delete my account” as the subject line. Your data is then erased in line with our Privacy Policy.
We only share the details needed for your ride with the operator who performs it. Everything, including cookies, is explained in our Privacy Policy.
Our chat on the website gets you an answer right away. If you prefer, leave us a message through the form on the Contact page.
Start with the website chat: it is where we answer fastest. Prefer writing? Use the form on the Contact page, or email contact@assuno.com.
Our team is available Monday to Sunday, 9am to 7pm.
It may have landed in spam, and it is also saved in your account. Can’t find it in either place? Let us know and we will resend it.